Frequently Asked Questions

What size are the masks?

Kids sizes = 5"Wide x 4.5"long

Regular Size = 6"Wide x 5" Long

XL Size = 7.75" Wide x 6.25" Long

 

How do I wash my mask?

How does the Portland Delivery Work?

When you place your order in the site put yo want to put your address in, and select Same or next day Delivery. This order go's out right away and is delivered to your door. We have a motivated crew of people who will place your order on front step or the mailbox. Please specify in the comments section while placing your order.

What if my mask is too small?

Or does not fit?

If your mask is not the correct size for you please send us a note here (Right side of the screen) or an email to us at stitchedinthedark@gmail.com. We are more than happy to exchange your order and get your new mask in the mail right away.

We want you to love our masks so we always offer an full return policy and exchanges are no problem.

 

When will I get my order?

All orders within the United States are shipped with First Class USPS. The orders are fulfilled within 1-2 business days, and shipping takes 2-5 days. All shipped orders receive a tracking number. If you have not revived your package within 8 days, please check the tracking status and send us a message.

My mask is fogging up my glasses?

Mask fogging is a very annoying occurrence when wearing masks often and in the workplace. A few tips to get less fog in glasses.

- Clean your glasses with a lens cleaning cloth.

- Place your glasses on top of your mask on the bridge of your nose.

- Create a seal with a small strip of double sided tape and place it on skin, holding the mask to the bridge of the nose.

Can I return my order?

Because of covid-19 its unsafe to take any returns currently. All Stitched in the dark orders have a money back guarantee if your not happy with your order please send a message, and your order can be refunded within just a few business days.  

How Can We Help?

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